Top 5 Technology Tips for SMEs in 2025
Even an SME with only a few employees will implement some kind of technology, and with new IT stuff coming out all the time, it can be hard to keep up with the current trends. This is a double-edged sword, as while this technology can help to expand your business, many come with such price tags that your budget simply won’t stretch. To help you on your way, here are 5 cost-effective ways of bringing new technology into your SME for 2025.
If you have a website, you will no doubt have a log that tells you how many people have browsed, and how many have bought. If there is a vast difference between the two, it could be because they have questions that your site simply doesn’t answer. By installing a trial version of live chat software, you can answer any queries instantly, and if this makes a difference to sales, then purchase one and install it permanently. Also, if your team works away from the office, it is worth looking into cloud-based options such as Dell Cloud computing so that your company can scale its IT infrastructure quickly and remain highly flexible.
Overseas business
Overseas business is vital to expansion in all companies, and SME’s are no different. The cost of calls to overseas associates can be exorbitant, so it may well be worth looking at a cloud-based VoIP system. This gives you access, for a set monthly charge, to a wide range of features that can be tailored to suit your needs. Conferencing, calling, and call transfers to a mobile phone when the office is closed can greatly boost business.
Ringback tones
Ringback tones are nothing new; they came along as part of the mobile phone revolution to give callers something fun to listen to instead of muzak. Companies have now cottoned on to the fact that a waiting caller is a captive audience, and are using ringback tones as a marketing tool to let the caller know what great deals they have at the moment. This has been proven to boost sales, even amongst those customers who only had a query.
Although many bemoan IVR systems, these menus with their different options to press for different departments are very much part of life. They ultimately give the impression of a large, professional organisation, which can only be good. A company database can be both cheap and easy to install, and gives you instant access to appointments, absences, holidays, et,c so your entire business is there at your fingertips, whatever you need to do.
